A full list of career opportunities here at Metquarter are listed below. Please check the vacancies listed and follow the application process advised by individual stores.
Headquartered at No.1 Savile Row, Gieves & Hawkes is a global destination for the very best menswear, from legendary Bespoke tailoring to exceptional ready-to-wear collections featuring sophisticated separates and sportswear and immaculate business suiting. With roots planted firmly in a military tailoring tradition, Gieves & Hawkes has over 245 years of trading history and has counted every British Monarch since George III among an esteemed list of patrons.
Overview of Role
To represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.
Hours: 40 hours per week (Permanent)
•Support the store to achieve company budgets through the achievement of your KPI targets.
•Protect the company’s profit by selling stock accurately.
•Drive Sales in your assigned category through using the selling through report.
•Welcome and acknowledge customers as they enter the store.
•Have excellent product knowledge, providing accurate information of the features and benefits to the customer.
•Determine the needs of the customer and deliver supportive advice.
•Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
•Strong interpersonal skills and the ability to adapt service requirements to the customer.
•Speak to staff and customers with courtesy and respect.
•Handle any complaints with a positive and proactive approach.
•Build productive trusting relations with colleges and customers.
•Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times.
•Understand and execute company policies and procedures.
•Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time.
•Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy.
•Personal Sales Targets
•Customer Data Capture (CDC)
•Average Transaction Value (ATV)
•Units per Transaction (UPT)
•Customer Relationship Management (CRM or Clienteling)
•Ideally 1 year’s retail or sales experience, preferably in the luxury industry.
•Have a basic understanding of selling principles and customer service.
•To be fit and able to stand for prolonged periods of time.
•Confident to approach and interact with customers.
•Experience working with tailoring or ability to outfit build and style.
•To have a basic understanding of Tailoring, Made to measure & Bespoke services or ability to learn it.
•Proficient in English.
•Basic level of Mathematics.